FAQ

GENERAL QUESTIONS

I'd like to buy an original painting, how can I do that?

You simply purchase it through the webshop and when I have received your order, your original painting is going to be nicely packed in and shipped out.

Do you allow local pick-up?

Of course! Email me or call me, and we will coordinate a time for you to pick up your painting.

Do you do commission work?

Yes! I have a commission tab right up there in my navigation where you can read more about the process and inquire about your custom painting.

Can I follow up on the development of my ordered commission work?

Yes, definitely. You can be a part of each phase of your commissioned piece in order to be sure it’s just the way you want it! If you’re concerned about the color or some specific details, we will keep in touch continuously. I’ll send photos/videos of the artwork, so you can be a part of the development. I only add photos that are honest to the artworks true color quality and try to be as accurate as possible.

In addition, you can also do workshop visits once in a while and see the artwork in real life.

I'd love to feature you on my blog, can you send me some images?

Of course! I love working with writers/bloggers. Please send me an email!

Do you work with designers, and offer designer discounts?

Yes! I offer discounts on prints and originals and would love to meet you. Email me and let’s talk!

SALES CONDITIONS

Payment

Art by Annija receives payment via the following payment cards, including Dankort, VISA, VISA Electron, and Mastercard. Alternatively, we also receive a regular bank transfer. When paying by credit card, the amount will be deducted from your account shortly after the purchase.

Secure trading

Secure trading Art by Annija encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction.

SHIPPING & RETURN

How is the artwork delivered?

Art by Annija makes sure to arrange delivery with a carrier (unless stated otherwise during the order) to the recipient’s address. You can expect to receive your items within max. 5-10 business days.

Should the item be back ordered or otherwise delayed, you will be notified accordingly by email or phone. If delays occur at the freight company, Art by Annija cannot be held responsible for the delays.

What is the delivery time of a custom-made artwork?

The delivery time of a custom-made artwork is agreed individually from project to project depending on size and complexity, therefore can vary from 3-5 weeks from the order date.

How much does it cost to order a custom painting?

The price depends on the painting size and complexity, so we together agree on the final price. I ask for 25% non-refundable deposit to begin with to cover the cost of materials; with the remaining balance due once your painting is complete.

What is the delivery price?

The price for handling and delivery is unless otherwise stated, always 0kr / 19kr /49kr /79kr depending on order size.

Can I return my artwork if I change my mind?

When you shop as a private customer at Art by Annija, you are entitled to 14 days’ right of cancellation. The right of withdrawal begins from the day on which you as a customer specified third party (but not the carrier) is in possession of the purchased product.

 

*** Delivery of products that are custom designed or embossed by the customer wishes or specially manufactured by customer’s inquiry, however, is not covered by the right of cancellation and will, therefore, lapse, jf. købeloven §18, stk. 2, punkt 3 ***

 

You can undo a purchase even though the item has been used. An item is only used if it is used in addition to what is possible by testing the item in a physical store. If the item is used, a concrete assessment must be made of what the product used can be sold for to another consumer. If the product has suffered impairment, which you as the buyer are liable for, it will be deducted from the purchase amount.

 

In order to make use of the right of withdrawal, the decision to cancel a purchase/agreement must be submitted in the form of a written statement by means of a letter form or mail. The right of cancellation is complied with and will enter into force if the message to this effect reaches Art by Annija before the 14 days expire, counted from the day on which you as the customer are in possession of the product.

 

If the right of withdrawal is used, you as the buyer are obliged to return the product no later than 14 days after the cancellation is notified to Art by Annija.

 

According to købelovens §22, stk. 1 you as a buyer have the right to have the full invoice amount repaid through the same form of payment as used for the purchase.
According to §22, stk. 4 i købeloven Art by Annija has the right to withhold the refund until the product is received again. You, who could bear the responsibility of returning the product in the same condition as delivered for, claim the right of withdrawal.

You, as the buyer, according to §24, stk. 2, are obliged to pay the direct costs in connection with the return of the goods unless Art by Annija, which the seller, has agreed to otherwise.

 

Returns are sent to:

Art by Annija

Højbjerg Vænge 15, st tv 2730 Herlev

Phone: +45 30965416

Email: contact@artbyannija.com

 

*** §18 købelovens kapitel 4 highlights that you as a customer only have a right to the right of cancellation if the purchase is made as a distance sale and thereby agreements/trade entered into outside the seller’s place of business. This means that Art by Annija only takes products back and pays reimbursement through cancellation right through trading on our webshop and other online sales channels ***

 

Art by Annija does not receive shipments by COD (efterkrav) and do not collect parcels sent to locations other than the aforementioned address.

Artwork warranty

Art by Annija grants 2-year warranty according to the Buying Act, this means that you, as the buyer, have the right, against expectation, to call for a possible error or defect. You as the buyer must, according to §81 of the Buying Act, give Art by Annija a notice within a reasonable time after you as the buyer have discovered the defect, otherwise the right to call for the defect ceases. Announcements of errors and omissions given to the seller within two months after you as the buyer have discovered the defect are always considered reasonable.
If you act as a business customer, you have 3 months to call for any defects.
Costs for returning to Art by Annija are at the buyer’s expense. If the complaint appears to be valid, this cost is refunded to the buyer.

The warranty does not cover defects, damages or wear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized intervention.

Acc. to §78 of the Danish Sale of Goods Act you as the buyer in case of product errors or lacks have the choice between:
1. Correcting the defect
2. Delivery of another item that matches the agreement (replacement)
3. A suitable rejection of the purchase price
4. Cancellation of the purchase if the defect is not insignificant

Acc. to §78 as the buyer, you cannot demand redelivery or repair if the implementation of the chosen authority is impossible or will impose Art by Annija, the seller, disproportionate costs. In doing so, the value of the sales item must be taken into account without any deficiencies, the significance of the defect and whether other authority can be implemented without significant inconvenience for you as the buyer.

 

Acc. to §78, stk. 3, you, as the buyer, cannot demand an appropriate rejection of the purchase price or cancellation of the purchase if Art by Annija, the seller, offers repair or replacement.

 

Acc. to §78, stk. 4 Art by Annija, the seller, must meet the requirements or offers for repair or replacement within a reasonable time, without the expense and significant inconvenience to the buyer. If this is not the case, you, as the purchaser, acc. to §79, determine an appropriate rejection of the purchase price, the cancellation of the purchase, the replacement or repair of the defect for the artwork of Art by Annija.

 

If you have submitted a product for complaint, you will receive information as soon as possible that we have received the product for assessment. In this, you will also be informed more about the process. You as a customer must pay postage/shipping to the address of Art by Annija and return on the rejection of a complaint, but these will be returned if the complaint is approved.

 

Complaint opportunities:

We always strive to cope with complaints and discrepancies directly with our customers. However, if you expect to file a complaint or disagree with the decision of your complaint, this can be submitted in accordance with the following:

Forbrugerstyrrelsen (Center for klageløsning)
Carl Jacobsen Vej 352500 Valby

Relevant link:
https://www.forbrug.dk/klagemuligheder/oversigt-over-klageinstanser/forbrugerklagesystemet/

 

Entry into force:
Mentioned trading terms and other applicable rules in accordance with the Danish Sale of Goods Act enter into force from 17.05.2019 at 20:00 and is valid for all purchases on Art by Annija’s webshop in the beforementioned date and time. Art by Annija’s commercial address is given to Højbjerg Vænge 15, st tv, 2730, agreements, and trades concluded outside this address are considered as distance selling.

 

PRIVACY POLICY

Introduction

When you visit our website, information about you is used, which is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not want information collected, you should delete your cookies (see instructions) and refrain from using the website further. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.

 

No personal information registered at Art by Annija is at any time transferred, sold or made available to third parties. All information is stored in a safe manner in Art by Annija’s database. The information will only be used by the current owner of Art by Annija.

The shop system uses so-called cookies to control the contents of the shopping cart. A cookie is just the name of a file that is stored on your own PC. It is also possible to ask the system to store its own address information for the next visit. If you wish to delete this information at a later date, this can be done via the browser settings. 

Use of cookies

The website uses “cookies”, which is a text file that is stored on your computer, mobile or other. Similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandling

Deleting or blocking cookies will make ads less relevant to you and more frequent. You can also risk that the website does not work optimally and that there are content that you cannot access.

Personal information

General
Personal information is any kind of information that can be attributed to you to some extent. When you use our website we collect and process a number of such information. This happens, for example. by an usual access to content if you sign up for our newsletter, participate in competitions or surveys, register you as a user or subscriber, other use of services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent you explicitly consent to this and enter the information yourself, you will also be treated: Name, telephone number, e-mail, address and payment information. This will typically be in connection with the creation of login or when purchasing.

Security
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, disclosed, lost, impaired or misunderstood, misused or otherwise violated by law.

Formål
Oplysningerne bruges til at identificere dig som bruger og vise dig de annoncer, som vil have størst sandsynlighed for at være relevante for dig, at registrere dine køb og betalinger, samt at kunne levere de services, du har efterspurgt, som f.eks. at fremsende et nyhedsbrev. Herudover anvender vi oplysningerne til at optimere vores services og indhold.

Storage period
The information is stored for the time allowed by law and we delete it when it is no longer required. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Information disclosure
Data about your use of the website, which ads you receive and possibly click on, geographical location, gender and age segment, etc. is disclosed to third parties to the extent that this information is known. You can see which third parties are in the “Cookies” section above. The information is used to target advertising.

We also use a number of third parties for the storage and processing of data. These only process information on our behalf and may not use it for their own purposes.

Transmission of personal data such as name and e-mail etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.

Insights and complaints
You have the right to know what personal information we are processing about you. You can also object at any time that information is used. You may also revoke your consent to the processing of your information. If the information processed about you is incorrect, you have the right to be corrected or deleted. Please contact us at: contact@artbyannija.com. If you want to complain about our processing of your personal information, you also have the opportunity to contact the Data Protection Agency .

Publisher
The website is owned and published by:

Art by Annija
Lindevangshusene 52, st mf, 2630 Taastrup
København
Telephone: (+45) 30965416
Email: contact@artbyannija.com